RETURN POLICY

For any defective product, please send an email to 15935092995@163.com. for better advice. If your item meets one of the following criteria, please contact us immediately upon receipt.

We will refund or reprint your order for free under the following circumstances:

– The product itself is defective

– Design errors: Design errors compared to the information provided on our website

– The following information about the product does not match the order: type, size

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what should you do?

Any refund request will need to be reported to us within 14 days of receipt of the item. Please provide the following information to our support email: 15935092995@163.com

Your order/invoice ID
If you receive the wrong item/damaged item, please send us a photo of the item you received.

Once assessed by us, refund requests will be processed within 1-3 business days. If the request is approved by our team, the refund is expected to arrive within 2-3 business days.

return the goods

If you receive an incorrect or defective item, you do not need to return it to us. In this case we always agree to refund you. Estimated delivery within 2-3 working days.

Please note: We do not provide refunds, reprints or returns under the following circumstances:

Your order was not delivered due to factors within your control (i.e. providing an incorrect shipping address, not being at home to receive the shipment, not picking up the package as requested); and
Your order did not arrive due to extraordinary circumstances beyond our store's control (i.e. not clearing customs in your country, being delayed due to a natural disaster, showing "Delivered" in the tracking system, being shipped to your email but lost).
This item is as described

Cancel (if applicable)

After purchase, customers can request a cancellation within 24 hours.

Please note that cancellations will be subject to administrative, processing and transaction fees (10% of the total order value).

After this date the product will be manufactured and we will be unable to provide further support.

Refund:

For Paypal accounts: 48 hours.
The exact length of time depends on your card-issuing bank.
exchange:

In stock items: 1-5 business days.
Out of stock items: 5-9 business days.

Compensation (points or coupons):

1-2 working days.

repair:

7-14 working days.

comminicate

We do not offer size exchanges/returns unless an item is sent the wrong size through our fault. For other reasons, such as printing problems, we will solve it for you. Please contact us first and we will guide you through the steps. Please do not return your purchase to us unless we authorize you to do so.

Late or missing refunds (if applicable)

If you haven't received your refund yet:

– Start by checking your bank account again.

– Then contact your credit card company, it may take some time for your refund to be officially posted.

– Third, contact your bank. There is usually some processing time before a refund is issued.

– Finally, if you have done all this and still haven’t received your refund, please contact us: 15935092995@163.com